Terms of Service

1. Acceptance of Terms

By accessing or using Workweaver services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. Workweaver reserves the right to modify these Terms at any time, and your continued use of the service constitutes acceptance of any changes.

2. Description of Services

Workweaver provides AI-powered automation services including:

• AI Receptionist ("Zara") for inbound and outbound voice calls
• WhatsApp Business integration for messaging
• CRM integration and automation
• Skills platform for workflow automation
• Call recording and transcription services (with consent)

3. User Responsibilities

As a user of Workweaver services, you agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use the service for illegal, harmful, or fraudulent purposes
• Respect caller privacy and obtain necessary consents
• Ensure proper routing configuration for business hours

4. Payment Terms

Payment for Workweaver services is processed as described in your service agreement:

• One-time payment for initial setup and onboarding
• Optional subscription fees for ongoing services, if applicable
• All prices are in USD unless otherwise specified
• Payment is due at the time of service initiation
• Refunds are subject to our Refund Policy (see Section 7)

5. Service Availability and Performance

Workweaver strives to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access due to:

• Maintenance activities with advance notice
• Force majeure events (natural disasters, etc.)
• Third-party service outages (Twilio, AWS, etc.)
• Internet connectivity issues outside our control

6. Data Privacy and Consent

Workweaver takes data privacy seriously:

• Call recording requires explicit caller consent
• Recordings and transcripts are stored securely with encryption
• Personal data is processed according to our Privacy Policy
• We comply with GDPR, CCPA, and UAE data protection regulations
• Users can access, modify, or delete their data upon request

7. Refund Policy and Guarantee

Additional refund terms:

• 7-day 100% refund policy if you're not satisfied for any reason
• Refund requests must be made within 7 days of purchase
• Guarantee extensions are at Workweaver's discretion
• Missed calls must be verified through our system logs

For detailed guarantee terms and conditions, see our landing page or contact support.

8. Intellectual Property

Workweaver retains all intellectual property rights to:

• The Workweaver platform, software, and technology
• AI models, algorithms, and automation workflows
• Proven Sales Scripts and proprietary materials
• Brand names, logos, and trademarks

You retain ownership of your data, business information, and custom configurations.

9. Limitation of Liability

To the maximum extent permitted by law, Workweaver shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits or revenue
• Data loss or corruption beyond our control
• Third-party service interruptions or failures
• Miscommunication or errors in AI-generated responses

Our total liability shall not exceed the amount you paid for the service in the preceding 12 months.

10. Termination

Either party may terminate this agreement:

• By providing written notice to the other party
• Immediately for material breach of these Terms
• Upon mutual agreement between both parties

Upon termination, you will be entitled to export your data within 30 days. Workweaver reserves the right to delete your account data after this period.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the service shall be resolved through:

• Good faith negotiations between the parties
• Mediation or arbitration as per UAE regulations
• Courts of the Dubai International Financial Centre (DIFC)

12. Contact and Support

For questions about these Terms or to request support, contact us at:

• Email: contact@bitfoundry.ai
• Phone (UAE): +971 58 216 5031
• Website: www.bitfoundry.ai