Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us provide you with a better experience by:

• Remembering your preferences and settings
• Keeping you logged in to your account
• Understanding how you use our services
• Improving security and preventing fraud
• Providing personalized content and recommendations

2. Types of Cookies We Use

We use the following types of cookies on our website and services:

Cookie Type	Purpose	Duration
Essential	Authentication, session management, security	Session (deleted when browser closes)
Preference	Remember your choices (language, region, theme)	30 days to 1 year
Analytics	Usage statistics, performance monitoring	30 days to 2 years
Security	CSRF protection, account security	Session

3. Specific Cookies and Their Purposes

3.1. Essential Cookies

These cookies are strictly necessary for our services to function. Without them, certain features won't work:

• session_id: Maintains your login session across page requests
• csrf_token: Protects against cross-site request forgery attacks
• tenant_id: Identifies your multi-tenant account for routing
• auth_token: Stores your authentication token for API access

3.2. Preference Cookies

These cookies remember your choices to provide a more personalized experience:

• language: Remembers your preferred language (en, ar, etc.)
• region: Stores your geographic region for localization
• theme: Remembers light/dark mode preference (when available)
• timezone: Stores your timezone for scheduling and notifications

3.3. Analytics Cookies

These cookies help us understand how visitors use our services so we can improve them:

• _ga, _gid: Google Analytics for traffic analysis and user behavior
• _gat: Google Analytics for rate limiting
• user_id: Anonymous user identifier for tracking user journeys
• session_duration: Measures time spent on pages

4. Third-Party Cookies

We use trusted third-party services that may set their own cookies:

• Google Analytics: For website analytics and performance monitoring
• AWS CloudFront: For content delivery and caching
• Stripe: For secure payment processing (during checkout)
• Twilio: For voice and messaging functionality

Each third-party service has its own privacy and cookie policy. We encourage you to review their policies:

• Google Cookie Policy
• Stripe Privacy Policy
• Twilio Privacy Policy

5. How to Manage Cookies

You have several options to manage or decline cookies:

5.1. Browser Settings

Most web browsers allow you to:

• View what cookies are stored
• Delete individual cookies or all cookies
• Block cookies from specific websites
• Block all cookies (may affect website functionality)
• Set cookie preferences and notifications

Consult your browser's help documentation for instructions on managing cookies.

5.2. Our Cookie Consent Banner

When you first visit our website, we display a cookie consent banner that allows you to:

• Accept All Cookies: Enable all cookies for optimal experience
• Reject Optional Cookies: Only use essential cookies
• Customize Preferences: Choose which cookie categories to enable

Your cookie preference is stored in a preference cookie and will persist for 1 year or until you change your settings.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our cookies, technologies, legal requirements, or user feedback. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Displaying the consent banner again for new cookie types
• Email notification (if you've opted in to updates)

Continued use of our website after changes constitutes acceptance of the updated policy.

7. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: privacy@bitfoundry.ai
• Phone (UAE): +971 58 216 5031
• Website: www.bitfoundry.ai

We will respond to your inquiries within 30 days of receipt.